Terms & Conditions

Please take the time to read our Terms and Conditions. By using Our Website and our Services, you are agreeing to these terms and conditions.

Definitions

Service means any professional service offered by Olanka Travels.

Website means the website https://www.olankatravels.com.au

We / Us / Our means Olanka Travels and any subsidiaries, affiliates, employees, officers, agents or assigns.

You / your means you as the Customer that is using our services or using our website.

1. Services

We act as an agent and sell travel related products and services to you. Our obligation to you is to facilitate travel bookings on your behalf, arrange relevant contracts between you and travel service providers, arrange travel documentation for the relevant travel bookings, and any other travel related services we deem necessary. By using our website and using our services, you authorise us to do this on your behalf.

We exercise care in the travel service providers we may use, but we have no control over or liability for the products and services provided by third parties and cannot guarantee the performance of any travel service provided.

We are not responsible or liable for any acts of omissions of third parties in relation to any travel products or services booked on your behalf.

Bookings made on your behalf are subject to relevant travel service provider’s terms and conditions, including conditions of carriage and limitations on liability. You must read the terms and conditions of the travel service providers before allowing us to finalise your booking. We can provide you with copies of the relevant terms and conditions upon request.

We may receive financial and non-financial benefits from travel service providers when we sell their products and services to you.

Our services come with guarantees under the Australian Consumer Law which cannot be excluded. This includes that our services will be provided with due care and skill, reasonably fit for purpose, can be expected to achieve the desired result, and will be provided within a reasonable time. If we do not meet these guarantees, you have rights under the Australian Consumer Law.

2. Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

3. Accuracy and Modifications

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

We have the right to change or modify our Terms and Conditions at any time without notice, and our changes will apply to any products or services provided after the date of publication of the modification to our Terms and Conditions.

4. Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

5. Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

6. Health and Vaccinations

Any person/s on the booking that Olanka Travels books for must ensure that they are aware of any health requirements and recommended precautions to the countries to which they are travelling to, and ensure they have all necessary documentation for vaccinations.

It is the person/s on the booking’s responsibility to ensure they have consulted with their GP or travel doctor or vaccination clinic to get the necessary vaccinations and are aware of the recommended precautions.

We recommend that you consult with your doctor or specialist at least 6-12 weeks prior to travelling as some vaccinations may require multiple doses.

We also bear no liability for any health conditions or illnesses that occur on or during the trip, and this needs to be managed with your travel insurance and doctors.

7. Travel Documentation

Travel documentation includes but is not limited to airline tickets, hotel vouchers, tour vouchers, and any document used to confirm an arrangement with a travel service provider, whether physical or electronic. Travel documentation may be subject to certain conditions and restrictions, including as to whether the product or service is refundable, changeable, and subject to cancellation or amendment charges. In most cases, travel documentation is not transferable (that is, you cannot give travel documentation issued in your name to another person to use).

Airline tickets must be issued in the name of the passport holder (or other suitable identity document). You must carefully check that the name on the travel documentation is correct, as an incorrect name may mean you cannot use the product or service, and the booking will be cancelled. If you see any errors in names, dates, or times on travel documentation issued by us, please let us know within 48 hours of receipt.

You must ensure that you have received all applicable travel documentation from us prior to your departure date and retain the travel documentation for the length of your travel.

Olanka Travels will not be held responsible for travel documentation lost by you or any third party. Any charges associated with reissue and resending of travel documentation will be at your expense.

It is important to check your flight times prior to the departure of each flight as airlines reserve the right to amend their flight schedules.

8. Fares and Prices

Airfares and prices are generally quoted in Australian dollars, inclusive of applicable taxes, however final airfares and prices are subject to change until final payment is paid. We may quote airfare and prices in other international currencies from time to time.

Airfares and prices include airport taxes, port and handling charges or other charges when stated and are always subject to Airline/ Supplier availability. Airfares and prices can be withdrawn or varied without notice and are quoted subject to change. Airfares, prices, Airline/Supplier availability, Airline taxes, fare conditions and class of travel can change at any time up to time of final payment. Routing restrictions and other special conditions may apply. Airfares and price changes may occur for reasons outside of our control, and which can increase the cost of a product or service, including currency fluctuations, fuel surcharges, and tax increases. Prior to finalising your booking, we will confirm with you the up-to-date prices.

You may be required to pay a local tax at some airports. Where possible, we will advise you of this at the time of your booking.

9. Payment

Some airfares and services must be paid in full at the time of booking. For airfares and services without this requirement, you will be required to pay a deposit of 20% when making the booking with us.

Subject to your rights under the Australian Consumer Law and the refund policies of the relevant travel service providers, all deposits are non-refundable for changes of mind or cancellations by you.

Deposits merely hold the reservations and do not guarantee prices. Airfares and prices are only guaranteed once final payment has been made.

If final payment to Olanka Travels has not been made by a specific date advised to you at the time of booking, your booking may be cancelled. We accept no responsibility for loss incurred due to automatic cancellation.

All card processing fees are inclusive of GST. You authorise us to charge all fees incurred by you for the products and services provided by us to the credit card provided by you. If we do not receive payment from your card issuer for any reason, you agree to pay us all amounts due immediately on demand.

10. Booking Fees, Cancellations, and Refunds

Subject to your rights under the Australian Consumer Law, the cancellation or amendment of your bookings may attract cancellation or amendment fees. The precise amount of fees due in relation to booking cancellation or amendments is subject to change and your Destination Expert will notify you of these at the time of your booking. Generally, we will charge cancellation or amendment fees to recover our expenses incurred for attending to the cancellation or amendment on your behalf.

Travel service providers may charge cancellation and amendment fees for cancelled bookings or requests to amend bookings. We may also charge cancellation and amendment fees for cancelled bookings or requests to amend bookings based on the amount of work needed to attend to these for you. Sometimes, the combined cancellation and amendment fees can be up to 100% of the cost of the booking, even if travel has not yet commenced. Where possible, we will inform you of the applicable cancellation or amendment fees prior to making your booking.

We may charge fees for making bookings on your behalf based on the work needed to provide these services to you. Subject to your rights under the Australian Consumer Law, if the booking does not go ahead for any reason, reasonable MTA or Advisor service fees and booking fees are not refundable where services have already been provided to you.

Refunds and credit notes for travel products and services are subject to the terms and conditions of the travel service provider. Where refunds are available, we will provide reasonable assistance to you in claiming them from the relevant travel service provider, but we are unable to provide any refunds to you until we have received the funds from the relevant travel service provider.

We are not responsible for any delays in a travel service provider issuing a refund. Some travel service providers may offer credit notes in place of refunds, and we will pass these to you when made by the travel service provider, along with any terms and conditions relevant to use of credit notes.

Olanka Travels are not responsible for refunds not received from a product or service provider. If we incur any costs for any booking you cancel or amend, you agree to indemnify us for those costs.

Where travel products and services have been purchased through our Payment Services Provider using your credit or debit card, you acknowledge that their processing fee is non-refundable.

11. Special Requirements for Bookings

If you have any special requirements for your booking, including disability access requests, seating requests, special meals, room types or amenities, please let us know prior to making your booking. It may not be possible for us to request special arrangements after a booking has been made.

12. Your responsibilities

You acknowledge that you are 18 years of age or older and have sufficient funds to pay for our travel products and services.

You understand and agree with these Booking Terms and our Privacy Policy.

If you are booking on behalf of others, you warrant that you have conveyed these terms and conditions to them.

You warrant that you have read the terms and conditions of any travel service providers and agree to be bound by those.

You agree that you are responsible for checking the accuracy of all travel documentation provided to you and contacting us within 48 hours if any of this information is not correct.

You agree that you are responsible for contacting the Airline at least 72 hours prior to travel to confirm the details of your travel.

You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination.

You agree that passport, visa, and other required identification documents are your responsibility.

13. Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services.

You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.

14. Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

15. Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

To the extent permitted by law, neither we do not accept any liability in contract, tort or otherwise for any injury, loss (including consequential loss), claim, damage, delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions or default (whether negligent or otherwise) of third party providers over whom we have no direct control, or any event which is not preventable by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

16. Travel Advice and Warnings

We recommend that all travellers on the relevant booking contact DFAT or visit the Smartraveller website (www.smartraveller.gov.au) for general travel advice on the countries to which they are travelling.

The Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to countries in certain circumstances. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our client’s behalf we do so without responsibility or liability. Up to date information is available on the Department of Foreign Affairs’ Smartraveller website at www.smartraveller.gov.au.

It is recommended that all Australian travellers register their personal details (i.e. passport numbers, contact details) in Australia and the countries you will be visiting. Simply register via the Smartraveller website to utilise this service.

17. Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please click on our Privacy Policy link.

18. Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

19. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Australia.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.