Privacy Policy

Olanka Travels respects all of our customers’ privacy, and we take our Privacy Policy extremely seriously. Please carefully read through our Policy to ensure you are happy with it.

We do not share any customer information with any third party companies except where necessary to do so for the direct purpose of fulfilling your reservation request, or where required to do so by law. We may disclose your personal information to travel service providers, organisations that provide services to us, various law enforcement agencies and governments around the world for security, customs and immigration purposes and only where required to do so.

We secure and protect the cardholder data according to the current applicable and we acknowledge these responsibilities as being the organisation responsible for ensuring the safe handling and storage of sensitive customer credit card information and data.

Types of Information we may Require from You

Once you contract or sign up for our products/services , or make an enquiry about our products/services, we ask for information which may include your name, age, gender, address, telephone number, business name, domain name, email details of your primary and secondary contacts, information about the products or services you have ordered, information from enquiries you have made and communications between us.

We do not request credit card details from you. It is not recommended to provide credit card details to any of our staff members, as we cannot accept responsibility for any such disclosures.

We may also monitor/ record telephone and online conversations through mediums such as skype/ google hangouts/email/whatsapp with you from time to time in order to improve our services and to train our staff.

Non personally identifying information we may hold when you visit our website.

We also use ‘cookies’ which is very common for companies. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. It only contains a small amount of information about you. The main purpose why we use cookies is to improve the experience of people using our website. You can adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

While browsing our site, you may find links to other websites not owned or controlled by us. We state that we are not responsible for these sites or the consequences of you going to those sites.

We will disclose your personal information, without notice or your consent only if we are required to do so by law or in the good faith belief that such an action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website, we need to protect and defend the rights or property of Olanka Travels, we consider it necessary to do so in order to enforce or apply the terms of any of our agreements, in extreme circumstances, to protect the personal safety of the users of our services, its website, our staff or the public.

This privacy policy is reviewed from time to time and altered as required to ensure continued compliance with the Privacy Act.